Hello and welcome to our Reservations Policy! We’re thrilled to have you consider joining us for an unforgettable experience. Below, we’ve outlined the details you need to know about our reservation process, pricing, cancellations, and more. Let’s dive right in:
Clarity in Pricing
We believe in transparency, which is why all prices listed on our website are per person and quoted in US Dollars (USD $). These prices already include 13% sales taxes, making your booking hassle-free. While prices may be subject to change without prior notice, any reservation secured with a down payment or full payment will lock in the price you see.
Pricing Details:
All prices are per person.
All the Info You Need
Our website is your gateway to a wealth of information. For each product, we provide a comprehensive breakdown including descriptions, inclusions, items to bring, essential tips, detailed itineraries, prices, product categories, real testimonials from past adventurers, a convenient contact form, and a user-friendly shopping cart. We believe visuals enhance the experience, so expect to see images that complement the information provided.
Traveling Alone?
At our core, we’re about inclusive adventures. All our tours are private, ensuring that even solo travelers can join in. Our pricing structure is designed to accommodate groups of all sizes, with rates that adjust based on group size. From solo travelers to groups of various sizes, we’ve got you covered.Β
Children
Children must be 5-11 years old and a minimum of 1 adult must be in the shopping cart to be eligible for this price.
Individual Explorations: Booking and Beyond
Planning is part of the excitement, and we recommend reserving your spot at least 5 days in advance, especially during peak seasons (November to May and July to August). If you’re the spontaneous type, email approval is all you need if booking within 24 hours. Once we give the thumbs up, your reservation becomes official upon payment. We’re flexible β if you prefer, reach out for information about down payments via the product page. The remaining balance is due 48 hours before the tour date by revisiting our product page. Please note, that if you miss the tour without prior notice, refunds won’t be possible.
Cancellation and Changes Made Simple
Life happens, and we understand that plans can shift. If you need to cancel or make changes, a simple email to reservations@besttourscr.com will do the trick. Cancellations within 24 hours will incur a 100% charge. To keep it hassle-free, here’s a breakdown of penalties for individuals requesting cancellations:
5 days in advance: Full refund
Within 4 days: 20% penalty
Within 3 days: 40% penalty
Within 2 days: 60% penalty
Within 1 day: 100% penalty
Once your adventure begins or if you’ve started using parts of your package, refunds won’t be possible.
Groups
For groups of 11 or more, planning ahead is key. Reserve your spot at least 15 days before and make full payment by then. If you’re looking at a shorter window, await email confirmation. Once Best Tours CR gives the nod, your reservation becomes official upon payment. Just like with individual bookings, down payments can be arranged via the product page. Balance payment must be made 15 days before your specified tour date through PayPal. Unfortunately, no-shows or cancellations within 15 days won’t be eligible for refunds.
Adventure in Any Weather
We’re here rain or shine, and Costa Rica’s climate is no stranger to us. Be prepared with rain jackets, especially during the rainy season. Safety always comes first β if conditions are deemed risky by our providers or authorities, we’ll either reschedule or refund 100%.
Wildlife and Seasons
While we can’t guarantee wildlife sightings, we promise a memorable journey. Costa Rica boasts two seasons: dry (December to April) and rainy (May to November). When planning activities, consider these seasonal shifts.
Behind the Scenes: Our Partners
Your adventure is in good hands. Our service providers β from tour guides to transportation owners β are dedicated to excellence. They’re evaluated based on their credentials, passion, and customer reviews. We only collaborate with providers who meet legal requirements and share our commitment to quality.
Your Safety Matters
During city, national park, and local beach visits, our insurance covers you. For theme parks, their insurance steps in if needed.
We’re excited to embark on this adventure with you! If you have any questions, or concerns, or want to share your experiences, reach out to us at reservations@besttourscr.com or send us a WhatsApp message at +506 8390 9999. Let’s make memories that last a lifetime!
With over 23 years of experience as a trusted tour guide, I guarantee that the information provided on this website is backed by first-hand knowledge and a dedication to providing top-tier service. Each attraction has been personally visited by me, catering to groups of all sizes, multiple times. Additionally, I have conducted extensive research from reputable sources to ensure that my recommendations are tried and tested. My team and I are completely independent and not associated with any hotels or tour operators, but we do delegate tasks to trusted providers who share our passion for delivering outstanding service. Trust us to help you plan your next adventure with confidence and guarantee your full satisfaction with our services.
A family of 5 with young kids and their grandparents, staying at Dreams Las Mareas. – Months before our family trip to Dreams Las Mareas resort, I reached out to several tour companies for excursions. While the resort also had excursions available, we opted to hire… more insights someone from a local family run operation that could offer more personalized service and had prompt communication; someone that seemed like they would go above in beyond with their services. Enter Yeudy with Best Tours Costa Rica. His business name says it all! From the time he met us at the resort and throughout our entire day with him, he was extremely accommodating (and patient) considering we had our 3 children and their grandparents with us. We bombarded Yeudy with all sorts of random questions from the start, from questions about CR to the sites and sounds and literally everything in between, and he happily answered everything and conversed with us and the kids all day long. We did the waterfall, river float, and natural bridges tour which included a traditional CR lunch which he joined us for and also arranged for us ahead of time, so needless to say we didn’t have to plan anything once we booked with him. We ALL had a wonderful time with Yeudy and were really appreciative of his efforts to ensure we had a good time while also staying hydrated and satiated with the drinks and snacks he provided. I have Yeudy now stored in my contacts, and without a doubt would hire him again or recommend him to anyone coming out this way. CR already had a special place in our hearts, and getting to know locals like Yeudy is a big part of the reason why. Pura vida!
Amazing time! – We had an excellent tour during our trip. Yuedy was very responsive when scheduling and very knowledgeable about the area and the wildlife. We did the jungle river boat ride… more insights and sloth tour. We saw a variety of animals and got to see the sloths up close! We enjoyed hearing about the culture and history of Costa Rica. We would definitely do another trip with Best Tours.
Amazing Experience! – I booked the Rio Celeste and Heliconias Hanging Bridges tour through their website for a group of 4 friends. Yeudy communicated clearly what we should expect prior to the tour… more insights date. Our guide David was amazing! He was so attentive and did everything possible to ensure that we had a great experience, which we did. He was so knowledgeable and we learned so much about nature during our tour. I would definitely recommend this experience. It was a must for us and we think itβs worth checking out!
PURA Vida sloths!! – PURA VIDA Yeudy and his teamππ½ππ½
There is a reason that all his reviews are 5*.
There may be cheaper guides out there but in all honesty I went… more insights with him after reading all the reviews and I was very impressed with the prompt and professional response to all my many questions before bookingπ
From the airport transfer to the actual day trip was great service. We had gone for the 3 in 1 , River Cruise, Sloth Safari & Hanging Bridge tour.
He was great with my seven year old who was following him all day.
Punctuality ππ½
Reliability ππ½
Knowledge ππ½
Fun ππ½ππ½ππ½ππ½ππ½
Would definitely recommend Best Tours CR
Great Morning ATV with Tony and Roy – We had a great morning exploring with Tony and Roy. They were both so informative and friendly. We saw a lot of wildlife and learned a lot about the history… more insights of the area. At all times, we felt safe. I would definitely recommend this tour!! My whole family (family of 6) would agree!!
Excellent wildlife guide! – Yeudy is an excellent guide. We hiked Sendero 99 at Santa Rosa National Park with him. Thanks to Yeudy, we saw leks of long-tailed manakins in two different locations, plus… more insights male and female curassows, coatis and capuchin monkeys. It was a wonderful exerience. Highly recommend!
Yeudy (Jodi as he likes to be called for us English speaking folks), was absolutely phenomenal! Very engaging, and we feel like we got a costa Rican education on the… more insights way to zip lining and the hot springs. It was my wife and I’s 30 th wedding anniversary and Yeudy made it a very special day. Surprisingly to us, he made arrangements with the bar tender near the hot springs to set up a small area overlooking the hot springs, with a bottle of champagne and balloons congratulating us on our 30 th! What a guy! I think he was equally excited about the surprise as we were! Going to add some photos so you can see what a great experience this was. Highly recommend and will be sending tourists his way. Thanks again Yeudy for making this a special day. Oh, almost forgot, he even stopped on the way back to Dreams BC he spotted a family of Holler monkeys playing in the trees—got a lot of nice pics from that random surprise.